This Shipping & Payment Policy outlines the terms governing the processing, payment, dispatch, shipment, and delivery of orders placed through the official Bandhakala website.

By placing an order with Bandhakala, you acknowledge that you have read, understood, and agreed to the terms set forth in this Policy.

1. Order Confirmation

Once your order has been successfully placed, you will receive an Order Confirmation via email and/or SMS containing your order details.

Please note that receipt of an Order Confirmation does not constitute acceptance of your order.

Bandhakala reserves the right to accept, decline, or cancel any order due to:

• Product unavailability

• Pricing or technical errors

• Payment verification issues

• Suspected fraudulent transactions

• Violation of our Terms & Conditions

If an order cannot be fulfilled after payment has been received, the eligible amount will be refunded to the original payment method.

2. Order Processing

Orders are processed during our business hours, excluding Sundays and public holidays.

Standard orders are generally processed within 1–3 business days.

Handcrafted, customised, personalised, pre-order, or made-to-order products may require additional processing time.

Customers will be notified where extended processing periods apply.

3. Shipping Within India

Bandhakala delivers to most serviceable locations across India.

Estimated delivery timelines after dispatch are:

Delivery timelines are estimates and may vary depending on courier operations and local conditions.

4. International Shipping

Bandhakala offers international shipping to select destinations.

Estimated delivery time is generally 7–21 business days after dispatch.

Unless otherwise stated, customers are responsible for all applicable:

• Customs duties

• Import taxes

• VAT or GST (where applicable)

• Brokerage fees

• Local handling charges

These charges are determined by the destination country's customs authorities.

5. Shipping Charges

Shipping charges are calculated during checkout based on factors including:

• Delivery destination

• Order value

• Package dimensions

• Weight

• Selected shipping method

From time to time, Bandhakala may offer promotional free shipping on eligible orders.

6. Packaging

Every order is carefully packaged to protect the product during transit while reflecting Bandhakala's premium brand experience.

We take reasonable care to ensure that products reach customers in excellent condition.

7. Shipment Tracking

Once your order has been dispatched, you will receive:

• Shipment confirmation

• Courier partner details

• Tracking number

• Estimated delivery timeline

Customers can use the provided tracking information to monitor their shipment.

8. Delivery

Orders will be delivered to the shipping address provided during checkout.

Customers are responsible for ensuring that:

• Delivery information is accurate and complete.

• Someone is available to receive the shipment at the delivery address.

Bandhakala shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete address information.

9. Failed Delivery Attempts

If delivery cannot be completed due to:

• Incorrect address

• Recipient unavailability

• Refusal to accept delivery

• Inability of the courier to contact the recipient

Additional shipping or re-dispatch charges may apply.

10. Delivery Delays

While Bandhakala strives to deliver orders within the estimated timelines, delays may occur due to circumstances beyond our reasonable control, including:

• Adverse weather conditions

• Natural disasters

• Public holidays

• Transport disruptions

• Customs inspections

• Government regulations

• Courier service delays

Such delays shall not constitute a breach of this Policy.

11. Inspection Upon Delivery

Customers are requested to inspect the package immediately upon delivery.

If the package appears:

• Damaged

• Tampered with

• Incorrect

Please notify Customer Care within 48 hours of delivery and provide supporting photographs along with your order details.

12. Partial Shipments

Orders containing multiple products may be shipped and delivered separately depending on:

• Product availability

• Warehouse location

• Logistics arrangements

Customers will be informed if an order is fulfilled in multiple shipments.

13. Payment Methods

Bandhakala accepts secure online payments through available payment options, including:

• Credit Cards

• Debit Cards

• UPI

• Net Banking

• Digital Wallets

• EMI (where available)

• Other payment methods displayed during checkout

Available payment methods may vary based on location or payment gateway availability.

14. Payment Security

All payments are processed through secure, encrypted third-party payment gateways.

Bandhakala does not store:

• Complete card numbers

• CVV numbers

• UPI PINs

• Internet banking credentials

Payment information is handled in accordance with applicable industry security standards.

15. Payment Verification

For certain transactions, Bandhakala may verify payment information or customer identity before processing an order.

Additional verification may be requested to prevent fraud and ensure transaction security.

16. Failed or Declined Payments

Payment failures may occur due to reasons including:

• Insufficient funds

• Bank authorisation failures

• Incorrect payment details

• Network interruptions

• Payment gateway issues

• Transaction limits imposed by your bank or payment provider

Customers are encouraged to contact their financial institution if payment issues persist.

17. Refunds for Failed Transactions

If payment has been successfully debited but the order is not confirmed, the amount is generally reversed automatically.

Refund timelines vary depending on:

• Payment method

• Payment gateway

• Banking institution

Customers may contact Customer Care if the refund is not received within the expected timeframe.

18. Pricing & Taxes

Unless otherwise stated:

• All prices are displayed in Indian Rupees (INR).

• Applicable taxes are charged in accordance with prevailing laws.

For international orders, customers are responsible for any applicable:

• Customs duties

• Import taxes

• Local government charges

unless expressly stated otherwise.

19. Fraud Prevention

To protect customers and maintain transaction security, Bandhakala reserves the right to refuse, suspend, or cancel any order involving:

• Suspected fraud

• Unauthorised payment methods

• Identity theft

• Misuse of promotional offers

• Activities that violate applicable laws or our Terms & Conditions

Where appropriate, Bandhakala may cooperate with law enforcement or regulatory authorities.

20. Contact Us

If you have any questions regarding this Shipping & Payment Policy or require assistance with an order, please contact us:

Email: ecom@arundhatibandhakala.com
Phone: 91246 29835
Business Hours: 10 AM - 7 PM (Mon-Sat)