Effective Date: 01-04-2026

This Privacy Policy describes how Bandhakala – The Arundhati Legacy ('Bandhakala', 'we', 'our', or 'us') collects, uses, stores, protects, and discloses your personal information when you visit or use our website, create an account, make a purchase, or otherwise interact with us. By accessing or using the Bandhakala website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information in accordance with this Policy.

1. Information We Collect

Personal Information
• Full name
• Email address
• Mobile number
• Billing address
• Shipping address
• Date of birth (where voluntarily provided)
• Account login credentials

Order Information
• Order history
• Purchased products
• Delivery preferences
• Transaction details
• Customer service requests

Payment Information
Payments are processed through secure third-party payment gateways. Bandhakala does not store complete card details, CVV, UPI PIN or internet banking credentials. Technical Information IP address, browser type, device information, operating system, time zone, cookies and website usage information.

Technical Information
IP address, browser type, device information, operating system, time zone, cookies and website usage information.

2. How We Use Your Information

We may use your information to process orders, deliver products, respond to enquiries, provide order updates, maintain your account, improve our website, detect fraud, comply with legal obligations, and send marketing communications where you have provided consent.

3. Marketing Communications

With your consent, Bandhakala may send collection launches, product updates, newsletters, offers, and event invitations. You may unsubscribe at any time. Transactional communications relating to your orders may still be sent.

4. Cookies & Similar Technologies

Cookies are used to improve website functionality, remember preferences, analyse website performance, enhance browsing experience, and maintain website security. Please refer to our Cookie Policy.

5. Sharing of Information

Bandhakala does not sell or rent your personal information. Information may be shared with logistics partners, payment gateway providers, technology providers, customer support partners, or government authorities where legally required.

6. Data Security

We implement reasonable technical and organisational measures to safeguard your information against unauthorised access, disclosure, misuse, alteration, or destruction. No internet transmission can be guaranteed to be completely secure.

7. Data Retention

Personal information is retained only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements, after which it is securely deleted or anonymised where appropriate.

8. Your Rights

Subject to applicable law, you may request access, correction, updating, deletion, or withdrawal of consent relating to your personal information.

9. Children's Privacy

The Bandhakala website is not intended for children under 18 years of age. We do not knowingly collect information from minors.

10. Third-Party Websites

Bandhakala is not responsible for the privacy practices, content, products, or services of third-party websites linked from this website.

11. International Users

Information may be processed or stored in India or other jurisdictions where our service providers operate, subject to applicable laws.

12. Changes to this Privacy Policy

Bandhakala may amend this Privacy Policy from time to time. Updates become effective upon publication on the official website.

13. Contact Us

Email: ecom@arundhatibandhakala.com
Phone: 91246 29835
Business Hours: 10:00 AM – 9:00 PM